Supplier Direct Shipping & Return Terms:-
Need help with an order, a delivery or your subscription? Start with our Web Chat / HELP on this screen.
Re:gn & Brands supplied DIRECT to CUSTOMER
Re:gn SHIPPING
These items will be fulfilled and delivered directly by our curated supplier RE:GN
Delivery Address:-
Customers are responsible for making sure the delivery address provided at checkout is complete and correct.
Coralee's Emporium or Supplier are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Where a parcel is returned to Supplier because of an incorrect address, failed delivery or non-collection, an additional delivery charge may be required by re:gn before the order can be sent again.
For questions about delivery or help with an existing order, in the first instance contact us Coralees's Emporium through the 'Help Me' chat box on the website stating your issue and your order no.
Process & Dispatch
re:gn aim to process and dispatch orders as quickly as possible. Orders are generally processed on business days, excluding weekends and public holidays.
Most orders are dispatched within 1 to 2 business days,
Processing and delivery may take slightly longer during busy periods, bank holidays or circumstances outside our control.
Re:gn Shipping policy:-
Last updated: 11 July 2026
re:gn provide customers with a choice of tracked delivery options.
UK Mainland Delivery
Customers in UK Mainland areas can choose from the following delivery options:
FREE SHIPPING:-
Free Royal Mail Tracked 48 delivery is available on qualifying orders of £40 or more.
The free delivery threshold is based on the re:gn fulfilled order value - after any discounts have been applied.
Faster delivery services may still be available for an additional charge. The available options and final delivery cost will be shown at checkout.
RE:GN FULLFILLED Orders below £40:-
Royal Mail Tracked 48
Estimated delivery time: 3 to 5 business days.
Orders below £40: £3.99
Royal Mail Tracked 24:-
Estimated delivery time: 1 to 2 business days.
Orders below £40: £4.49
Orders of £40 or more: £1.99
DPD:-
Estimated delivery time: 1 to 2 business days.
£4.99
Available delivery options may vary depending on the order, delivery address, parcel size or product type.
Northern Ireland and British Forces Delivery:-
Customers in Northern Ireland and British Forces postal regions can choose from the following delivery options:
Royal Mail Tracked 48
Estimated delivery time: 3 to 5 business days.
Orders below £40: £3.99
Orders of £40 or more: Free
Royal Mail Tracked 24:-
Estimated delivery time: 1 to 2 business days.
Delivery charge: £4.99
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Delivery times are estimates and begin once an order has been dispatched.
Although re:gn aim to deliver orders within the stated timeframe, delivery dates cannot be guaranteed. Delays may occasionally occur due to courier disruption, adverse weather, bank holidays, strikes, unusually high order volumes or other circumstances outside our control.
Couriers:-
The courier available for your order may depend on your delivery address, the products ordered, parcel size and the delivery service selected at checkout.
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Note from Coralee's Emproium :-
Products in your basket fulfilled by other suppliers or In house, do not count towards re:gn £40 threshold.
Please check your shipping costs carefully when adding mix suppliers where products are sent direct & independently, to make sure you are happy with the outcome.
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Re:gn REFUNDS & RETURNS
CHANGE OF MIND RETURNS
We want you to be happy with your order. In addition to your statutory rights, re:gn allow eligible items to be returned within 30 days of the day you receive them.
For questions about RETURNS , in the first instance contact us Coralees's Emporium through the 'Help Me' chat box on the website, within the 30-day return period.
Please include:-
Your order number
The item or items you wish to return
The reason for the return
Please do not send anything back until your return request has been confirmed by Coralee's Emporium and return instructions have been provided.
Return condition:-
Unless the item is faulty, damaged or incorrect, returned products must be:
Unused
Complete
In their original packaging
In a clean and resaleable condition
Returned with any tags, seals, labels, accessories, instructions and packaging supplied
You may examine an item as you would reasonably be able to in a shop. However, re:gn may reduce the refund where handling beyond what is reasonably necessary has reduced the item’s value.
For returns made under re:gn extended 30-day change-of-mind policy, additional conditions may apply after the statutory cancellation period has ended.
Return postage:-
Customers are normally responsible for return postage costs when returning an unwanted item or changing their mind.
re:gn recommend using a tracked and adequately insured service. The item remains your responsibility until it has been received by us.
We cannot accept responsibility for change-of-mind returns that are lost or damaged during return transit.
Do not send returns to an address shown on product packaging, shipping labels or invoices unless we have specifically confirmed that address for your return.
Original delivery charges
Where you exercise your statutory right to cancel an entire online order within the applicable cancellation period, we will refund the cost of our least expensive standard delivery service where required by law.
Any additional amount paid for an upgraded, express or premium delivery service will not normally be refunded beyond the cost of standard delivery.
Where only part of an order is returned, or where a return is made under our extended voluntary returns policy rather than a statutory cancellation right, the original delivery charge may not be refunded unless required by law.
Items that cannot be returned for a change of mind
Some products are excluded from change-of-mind returns. These may include:
Bespoke, personalised or custom-made products
Perishable products or products that may deteriorate or expire quickly
Sealed hygiene-sensitive products where the seal/packaging has been opened or no seal present.
Personal-care products that have been opened or used
Products that have been mixed with other items after delivery
Products returned incomplete
Products damaged after delivery
Products that are no longer in a resaleable condition because of unnecessary handling
Digital products or services where performance has begun with the customer’s agreement, where applicable
An exclusion from change-of-mind returns does not remove your statutory rights where an item is faulty, damaged, misdescribed or incorrectly supplied.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged or incorrect, please complete the Contact Us form as soon as reasonably possible.
Please provide:
Your order number
A description of the problem
Clear photographs or video showing the issue, where appropriate
Photographs of the packaging and shipping label where an item arrived damaged or incorrect
Please do not return the item until we have reviewed the issue and provided instructions.
Where an item is confirmed to be faulty, damaged on arrival, misdescribed or incorrectly supplied, we will provide an appropriate remedy in accordance with your statutory rights.
Depending on the circumstances, this may include:
A replacement
A repair
A full or partial refund
A return label
Collection of the item
Reimbursement of reasonable return postage agreed with us in advance
Where we require the return of a confirmed faulty, damaged or incorrectly supplied product, we will ensure that the customer is not left responsible for reasonable return costs.
Nothing in this policy limits the rights customers have when goods are faulty, not of satisfactory quality, unfit for purpose or not as described.
Damage reported after delivery
Please inspect your order as soon as reasonably possible after receiving it.
Where damage is reported, we may ask for photographs of:
The item
The damage
The internal packaging
The external parcel
The courier label
This information helps us determine whether the damage occurred before or during delivery and may be needed for a courier claim.
Failing to report damage immediately does not automatically remove your statutory rights, but reporting the issue promptly may help us investigate and resolve it more quickly.
Returns inspection
All returned products are inspected after they arrive.
A refund, replacement or other resolution will be processed once the return has been received and assessed, unless we have agreed that a return is unnecessary.
Where a non-faulty returned item has been used, damaged, returned incomplete or handled beyond what is reasonably necessary, we may reduce the refund to reflect the reduction in its value where legally permitted.
We may refuse a return made solely under our voluntary extended returns policy where the item does not meet the conditions of that policy. This does not affect any statutory rights that may apply.
Refunds
Once an eligible return has been approved, the refund will normally be issued to the original payment method.
We aim to process approved refunds promptly and no later than the period required by applicable law.
After a refund has been issued, it may take several business days to appear in your account. This processing time is controlled by your bank, card issuer or payment provider.
We are not able to refund a different payment method unless agreed or legally required.
Exchanges
We do not guarantee that direct exchanges will be available.
Where an exchange is requested, we may ask you to return the original item for a refund and place a new order for the replacement product.
Any price difference or delivery charge applying to the new order will be shown before the order is completed.
Promotional gifts and bundle offers
Where an order included a free gift, multibuy discount, bundle saving or other promotion, all relevant products may need to be returned for a full refund.
Where only part of a promotional order is returned, we may recalculate the price of the products kept and deduct the value of any discount or free gift that the customer is no longer eligible to receive.
How to package a return
Please package returned products securely to prevent damage during transit.
Where possible, use the original protective packaging. Do not attach courier labels directly to retail packaging where doing so would damage the product packaging or affect its resale value.
You are responsible for taking reasonable care of the goods while they are in your possession and, for change-of-mind returns, while they are being returned to us.
Unauthorised returns:
Please obtain return approval before sending anything back.
Returns sent without approval or to an incorrect address may be delayed, refused or returned to the sender.
We cannot guarantee that an unauthorised return sent to a warehouse, registered office, supplier or courier address will reach the correct returns location.
Refunds
If your refund is approved by the Supplier, we will refund you using your original payment method. Please remember that banks and payment providers may take time to process the refund.
Contact Coralee's Emporium in the first instance.
For any return or refund questions, please contact us on Coralee's Emporium's Web Chat / Help on this screen with your order number.
Please allow 1–2 working days for a response.