Refund policy

Returns, Refunds and Exchanges Policy

Our policy lasts 30 days from YOUR TRACKED delivery received date if sent directly from Coralee's Emporium.
Although you provide return shipping initially, if your return is suitable for resale or legitimately faulty, we will refund your delivery fee.

Exceptions: Where the product you ordered is from one of our 'Collective Suppliers' or Print on Demand Manufacture (see our Shipping Policy for more information), their return and refund policy applies.
 
Please check on their website in this case, for the terms.
 
However, the process begins by contacting us first, and we will process the return/refund application, in collaboration with the Collective Supplier and you.

Coralee's Emporium Policy:- 

If *30 days have gone by since your purchase, we can’t offer you a refund or exchange.

  • To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must, also, be in the original packaging. If you have received the item as a gift, we may consider a return if you can show us the condition of the item but only if within the 30 days of being sent out by us. Please discuss this with us.
  • Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We, also, do not accept back products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:

  • Gift cards
  • Downloadable products
  • Some health and personal care items

To complete your return, we require our order/invoice no.

Please do not send your purchase back to the manufacturer.

Please note :- There are certain situations where only partial refunds are granted: (if applicable)
  • Books with obvious signs of use:-
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery, not agreed an exception.

Refunds (if applicable)
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund/shop credit.
  • If you are approved, then a refund/shop credit will automatically be applied to your shop account or payment method, within 5 business days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at:-

Coralee's Emporium Store CHAT Inbox, or
Emporium@coralee.co.uk  


N.B. Specifically marked Sale items, SAB items, Still Lovable Items (if applicable)
Because of the generous nature of these items, they are not refundable.
Normal discounted products are not classed as Sale Items.


Exchanges (if applicable)
We only replace items if they are defective or damaged, if you need to exchange them for the same item

 

Contact us on Coralee's Emporium Chat Inbox
Or, send us an email at emporium@coralee.co.uk

And we will email you the return address and details.


Returning GIFTS
If the item was gifted and shipped directly to you, you’ll receive a gift-card credit for the value of your return. 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver directly.

Returned Shipping
  • If you need to return your product, we will email you a questionnaire so we can establish your refund procedure.
  • If you receive a refund, the cost of return shipping will be deducted from your refund unless the reason for return has been agreed that the product bought was faulty before shipping out.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over £75, you should consider using a Trackable Shipping Service or purchasing shipping insurance. We don’t guarantee that because you sent your item, we will receive your returned item. We will, however, do our best to help you with documentation to prove a lost item.