Shipping policy
Coralee's Emporium – Shipping and Delivery Policy
Check the Shipping Tab on every product for a quick view of our different order types.
WHERE DO WE DELIVER TO?
In line with our Shop-Local Artisans, Ethical & Planetcare / Eco philosophy, we are only sending Coralee's Emporium in-house physical products within the United Kingdom, unless specifically stated, individually requested, and at our discretion.
Ships Together (In-House) Items: We currently deliver within the United Kingdom only.
Collective & POD Items: Some of our Collective suppliers may offer international delivery under their own terms. Where this is available, it will carry through directly from the supplier at checkout. Please check the supplier's delivery terms on the product page for details.
IN-HOUSE PROCESSING & DISPATCH
Coralee's Emporium in-house is processing and dispatching your orders Monday to Friday. Any orders received after 3pm will be processed the next working day.
DIRECT FROM SUPPLIER (COLLECTIVE / POD) PROCESSING & DISPATCH
Collective & Print-on-Demand products sent direct from supplier will always be shipped separately from our in-house products. Please check the product page for the supplier's specific delivery and dispatch terms, or drop us a message in the Chat Inbox with the product name and we'll help you directly.
DELIVERY TIMES
Delivery costs and times are specific to the items ordered and will vary – i.e. In-Stock / On Demand / Print-on-Demand / Custom Made / Direct from Supplier. Please be sure you are aware of, and completely happy with, your end-of-order shipping times and costs at checkout before you go ahead with your order.
Standard Delivery – Coralee's Emporium in-house, on-the-shelf items are delivered by Royal Mail Tracked. Orders are dispatched within 1–2 working days, then Royal Mail 24hr or 48hr from dispatch. We have no control over Royal Mail delivery times should they deviate from their usual services. Please note that Standard Delivery is not an express delivery service. If you would like this, please ask in the Chat Inbox – we should be able to help.
Print-on-Demand – POD products are sent direct from the manufacturer. Items have specific rates charged for delivery based on the chosen product type, weight, size, and your location. These are set by the POD manufacturer.
Custom / Bespoke – Where a product is personalised, bespoke, or made-to-order, please allow up to 28 days as standard from our receipt of your order to dispatch. Allow plenty of time, especially for gift giving during seasonal rush periods. Delivery is additional to the manufacturing time. We will keep you informed of progress.
Order Tracking – Where tracking is provided by a delivery carrier, we will update your order with the tracking information when we have it.
Pre-Orders – We will fulfil your order as soon as the items are available from the manufacturers or suppliers and will advise you when this happens.
Back Orders – If an item goes to backorder, we will give you the choice of delivering the part of your order that is in stock, or waiting for your complete order until all items can be delivered together.
FREE DELIVERY
We are sorry to inform you that, for now, we have had to pause our free delivery service due to the economic situation. We will be monitoring this and will inform our customers of any offers via our newsletters. Sign up to stay in touch.
RETURNS & REFUNDS
For full details of our returns and refunds process, please see our Returns & Refund Policy.
Please note that Collective and POD items are returned directly to the supplier under their own terms and conditions. To initiate a return, drop us a message in the Chat Inbox with your order number and we'll guide you through the process.
EDITING YOUR ORDER BEFORE PAYMENT
Before the final checkout page, you will be shown the cost of delivery and will have a chance to amend or cancel your order. Delivery costs and dispatch times on all non-standard, heavy, valuable, and perishable items will vary – but there will be no surprises. What is shown at checkout is what you will pay.
Digital online payments are made via our Shopify e-commerce providers. Your financial information is securely encrypted and not available to Coralee. Our service providers' fees are included in the product or service price, so there will be no unexpected extra costs.
We reserve the right to change these rates and terms at any time. We cannot be held responsible for sudden changes to border, excise, and duties due to Government changes. We will do our best to share details as we know them.
OWNERSHIP
All products ordered remain the property of Coralee Partnership or the Direct Supplier until full payment has been received.
Still have questions about your delivery? We're here to help.
Drop us a message in the Chat Inbox – look for the chat bubble on any page of our store and we'll get back to you as soon as we can.
Coralee's Emporium – Where The Good Life Starts 🌿