Supplier Direct Shipping & Return Terms:-

Need help with an order, a delivery or your subscription? Start with our Web Chat / HELP on this screen. 

Rough & Ready Whole Foods & Brands supplied DIRECT to CUSTOMER

Rough & Ready Whole Foods SHIPPING

These items will be fulfilled and delivered directly by our curated supplier Rough & Ready Whole Foods

Delivery Address:-

Customers are responsible for making sure the delivery address provided at checkout is complete and correct.

Coralee's Emporium or Supplier are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Service options - costs show in your basket

Economy (up to 5kg)
Standard (up to 20kg)
Express
Orders of £55 or more (under 20kg)
Orders over £250

NB. Express delivery to UK mainland (delivered within 1-3 business days)

Please use Coralee's Emporium web Chat HELP box. for any special delivery requests, or leave a note on your order at checkout.

MISSING DELIVERY
For a missing delivery, damaged item or anything wrong with your order, start with Chat. Our team can keep your details and follow-ups in one conversation.

What to include

• Your order number and the items or delivery affected.
• For a missing parcel, the tracking link and latest update. If marked delivered, check the delivery photo, safe place and neighbours where possible.
• For damaged or incorrect items, clear photos of the items, packaging and batch label where available. Keep the packaging while we review.
• For missing items, list the product names and quantities missing. Photos can help but are not required.

Missing-parcel declarations

For a non-receipt claim, complete the declaration for your courier and attach it to your support request. These are PDF documents:

Denial of Receipt (DoR) Declaration form - Roayal Mail

Denial of Receipt DOR_Declaration form - Yodel

REFUNDS & RETURNS 

Rough & Ready Whole Foods Returns & Refunds Policy:-

We want you to be happy with your order. If something is wrong, damaged, incorrect, missing, or not as described, please contact Coralee's Emporium as soon as possible so we can help via the Chat / Help on your screen with your order number.

30-Day Returns:

You have 30 days from receiving your order from Rough & Ready Whole Foods to request a return or refund.

Because we sell food products, we can only accept change-of-mind returns if the item is unopened, unused, fully sealed, in its original packaging, and in a resaleable condition.

For food safety and hygiene reasons, we cannot accept change-of-mind returns for food products that have been opened, unsealed, used, tampered with, damaged after delivery, or stored incorrectly after arrival.

This does not affect your statutory rights if an item is faulty, damaged, incorrect, missing, or not as described.

Damaged, Faulty, Incorrect, or Missing Items:

Please check your order when it arrives. If there is a problem, contact us as soon as possible with your order number and clear photos of the issue.

Please keep the product and packaging until we have reviewed the issue, as we may need this information for quality checks, supplier checks, or courier claims.

Return Postage

If the item is faulty, damaged, incorrect, or not as described, we will cover the reasonable cost of return postage where a return is needed.

If you are returning an eligible item for any other reason, including a change-of-mind return, you are responsible for the return postage cost.

Refunds:

If your refund is approved by the Supplier, we will refund you using your original payment method. Please remember that banks and payment providers may take time to process the refund.

Contact Coralee's Emporium in the first instance.

For any return or refund questions, please contact us on Coralee's Emporium's Web Chat / Help on this screen with your order number. 
Please allow 1–2 working days for a response.