This is an Emporium Collective product - Your Items will be sent separately and directly from World of Wool.

Delivery cost calculated at checkout.

Email Tracking info is sent to you, once the courier has your parcel.

Delivery:- World of Wool typically dispatch in-stock items within 1-5 working days* (sooner whenever possible) to UK postcodes.

UK MAINLAND DELIVERY

Shipped via tracked courier (unless stated otherwise)

YOUR BASKET WILL GIVE LATEST SHIPPING RATES

Royal Mail 2nd Class Signed For 
Up to 200g

Home Delivery
Up to 2kg 
Up to 5kg 
Up to 10kg 
Over 10kg | FREE

N.B. We don't make any profit on our shipping charges!

Delivery Times:

All orders are processed within 5 working days, but usually they are shipped within just a couple!

Once shipped, your order is delivered the next working day by our designated tracked courier and you'll receive tracking information to the email address used when placing your order.

Please note: If you have selected our 2nd Class Signed For option, Royal Mail have advised us that this can take up to 15 working days and will not allow us to raise a location query until day 10.

Courier Selection:
We'll always show you the most cost effective way of delivering your parcel from our trusted couriers. If you have a specific request for us to use an alternative courier, please contact us prior to placing your order so we can obtain a delivery quote for you.
Our designated tracked couriers will sadly not allow us to ship to PO Boxes, sorry about that!

Overseas Orders:

Please note that an extra charge may be levied as import duty or other taxes for products shipped outside the UK. These charges, or any other issues as a result of import legislation are the responsibility of the purchaser.

Following International guidelines, we do not charge VAT of overseas orders. Please check your country tax guidelines before ordering to see what customs, duties & taxes you may be charged once the parcel arrives in your country.

All International orders are dispatched Airmail or with our courier service. International deliveries can take up to 14 days from dispatch. Please note that all overseas deliveries are DAP incoterms. Custom, duties and taxes are the buyers responsibility and we cannot be liable for any shipments held or quarantined at the border.

Once an overseas order has been placed the customer becomes the importer and therefore takes ownership & liability for any import VAT & customs duties required.

Items out of Stock:

We aim to fill at least 95% of orders from stock, and orders are usually dispatched within 5 working days. However if we are out of stock on any item you will be advised and the remainder of your order will be dispatched as soon as it becomes available. You will not be charged for additional delivery.

Damaged/Missing Goods:

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Please allow the maximum delivery period (outlined above) before contacting us about a missing order. Please note we do not take responsibility for lost items in standard post, only items which have been sent by our courier. Orders over £30 will be sent through our courier for UK only. Orders under £30 are sent via standard post.

Do not accept any package if it appears damaged in any way, and please notify us within 7 days of delivery if you have refused the package, or if items are missing from the package.

We would recommend signing for any package as 'unexamined' and in the event of a claim against the courier, you may have to answer queries from them as we do not accept responsibility for compensation.

We do not accept any responsibility for delay or non-delivery caused by fire, strikes, lockouts, accidents, war, force-majeur, government control or requisition, or any other circumstances beyond our control. Custom, duties and taxes are the buyers responsibility and we cannot be liable for any shipments held or quarantined at the border.

REFUNDS & RETURNS 

If you are not entirely satisfied with your products, you are entitled to return them at any time from placing the order up to 7 days from delivery.

You must notify us Coralee's Emporium, via Chat Help, on this screen of  cancellation of order, or request for refunds

and the cost for returning the goods will be your responsibility.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items sent back to us, without first requesting a return will not be accepted by our Supplier.

The cost of returning the goods will be your responsibility. However, should there be a fault with your product, we will cover the cost of returning the product to us.

The goods must be returned undamaged so that they can be resold and you will receive a full refund, excluding postage costs, within 30 days of their return.

Goods which have been incorporated into other goods, or undergone further processing by the customer cannot be returned.

Goods which have been ordered as a special item or bought in as a special request (ie not a stock item) cannot be refunded.

Refunds are not allowed on sample books, nor on downloadable products.