Shipping & Delivery – Quick Guide
In line with our Shop-Local & PlanetCare philosophy, Coralee's Emporium delivers within the United Kingdom for our in-house products.
Some Collective suppliers may offer international delivery under their own terms – check the product page for details.
WHAT TYPE OF ORDER IS THIS?
Your delivery times and costs depend on your order type. Click below to find out what each one means for you:
SHIPS2GETHER | COLLECTIVE | ON DEMAND | PRE-ORDER | REQUEST
ROYAL MAIL – USEFUL LINKS
Royal Mail – Service Updates
Royal Mail – Postcode Finder
Royal Mail – Track Your Item
Royal Mail – Christmas Last Posting Dates
FULL SHIPPING POLICY
For full details on delivery times, costs, Collective & POD orders, returns, and more – see our Full Shipping Policy.
We want every order to arrive like a gift – with excited joy and a happy result. But if anything isn't right, we want to hear from you too.
Say hello 👋 via the Chat Inbox on our store, or email us at Emporium@coralee.co.uk
Coralee's Emporium – Relax Into The Good Life
Hollie & Louise – Coralee, Where the Good Life Starts 🌿
Need help with an order, a delivery or your subscription? Start with our Web 'Help Me' chat box on this screen.
Supplier Direct Shipping & Return Terms:-
N.B. Your basket may include products supplied by Rough & Ready Whole Foods, other suppliers and Coralee’s Emporium’s in-house range.
These may be dispatched separately, with different delivery and return arrangements.
Rough & Ready Whole Foods & Brands supplied DIRECT to CUSTOMER
These items will be fulfilled and delivered directly by our curated supplier Rough & Ready Whole Foods
Rough & Ready Whole Foods SHIPPING
Delivery address
Customers are responsible for making sure the delivery address provided at checkout is complete and correct.
Coralee's Emporium or Rough & Ready Whole Foods are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Shipping policy
Standard UK delivery
- Rough & Ready Whole Foods processes all orders within 1 to 4 business days (excluding weekends and bank holidays).
- Coralee's Emporium will send you a notification when your order has been dispatched.
Standard delivery to UK mainland
Delivered within 2-4 business days.
Service options - costs show in your basket
- Economy (up to 5kg)
- Standard (up to 20kg)
- Express
- Orders of £55 or more (under 20kg)
- Orders over £250
Express delivery to UK mainland
Delivered within 1-3 business days.
Please use Coralee's Emporium's 'Help Me' chat box on this screen for any special delivery requests, or leave a note on your order at checkout.
Missing delivery
For a missing delivery, damaged item or anything wrong with your order, start with Coralee's Emporium's 'Help Me' chat box on this screen. Coralee's Emporium's team can keep your details and follow-ups in one conversation.
What to include
- Your order number and the items or delivery affected.
- For a missing parcel, the tracking link and latest update. If marked delivered, check the delivery photo, safe place and neighbours where possible.
- For damaged or incorrect items, clear photos of the items, packaging and batch label where available. Keep the packaging while Coralee's Emporium liaises with Rough & Ready Whole Foods to review the issue.
- For missing items, list the product names and quantities missing. Photos can help but are not required.
Missing-parcel declarations
For a non-receipt claim, complete the declaration for your courier and attach it to your support request. These are PDF documents:
- Denial of Receipt (DoR) Declaration form - Royal Mail
- Denial of Receipt (DoR) Declaration form - Yodel
REFUNDS & RETURNS
Rough & Ready Whole Foods Returns & Refunds Policy
Coralee's Emporium wants you to be happy with your order. If something is wrong, damaged, incorrect, missing, or not as described, please contact Coralee's Emporium as soon as possible through the 'Help Me' chat box on this screen with your order number for help.
30-day returns
You have 30 days from receiving your order from Rough & Ready Whole Foods to request a return or refund.
Because Rough & Ready Whole Foods sells food products, the supplier can only accept change-of-mind returns if the item is unopened, unused, fully sealed, in its original packaging, and in a resaleable condition.
For food safety and hygiene reasons, Rough & Ready Whole Foods cannot accept change-of-mind returns for food products that have been opened, unsealed, used, tampered with, damaged after delivery, or stored incorrectly after arrival.
This does not affect your statutory rights if an item is faulty, damaged, incorrect, missing, or not as described.
Damaged, faulty, incorrect, or missing items
Please check your order when it arrives. If there is a problem, contact Coralee's Emporium as soon as possible with your order number and clear photos of the issue.
Please keep the product and packaging until Coralee's Emporium and Rough & Ready Whole Foods have reviewed the issue, as this information may be needed for quality checks, supplier checks, or courier claims.
Return postage
If the item is faulty, damaged, incorrect, or not as described, Rough & Ready Whole Foods will cover the reasonable cost of return postage where a return is needed.
If you are returning an eligible item for any other reason, including a change-of-mind return, you are responsible for the return postage cost.
Refunds
If your refund is approved by Rough & Ready Whole Foods, Coralee's Emporium will refund you using your original payment method. Please remember that banks and payment providers may take time to process the refund.
Contact Coralee's Emporium in the first instance
For any return or refund questions, please contact Coralee's Emporium through the 'Help Me' chat box on this screen with your order number.
Please allow 1-2 working days for a response.