Shipping & Delivery – Quick Guide
In line with our Shop-Local & PlanetCare philosophy, Coralee's Emporium delivers within the United Kingdom for our in-house products.
Some Collective suppliers may offer international delivery under their own terms – check the product page for details.
WHAT TYPE OF ORDER IS THIS?
Your delivery times and costs depend on your order type. Click below to find out what each one means for you:
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FULL SHIPPING POLICY
For full details on delivery times, costs, Collective & POD orders, returns, and more – see our Full Shipping Policy.
We want every order to arrive like a gift – with excited joy and a happy result. But if anything isn't right, we want to hear from you too.
Say hello 👋 via the Chat Inbox on our store, or email us at Emporium@coralee.co.uk
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Need help with an order, a delivery or your subscription? Start with our Web 'Help Me' chat box on this screen.
Supplier Direct Shipping & Return Terms:-
N.B. Your basket may include products supplied by re:gn, other suppliers and Coralee’s Emporium’s in-house range.
These may be dispatched separately, with different delivery and return arrangements.
Information below applies only to products supplied by re:gn.
re:gn & Brands supplied DIRECT to CUSTOMER
These items will be fulfilled and delivered directly by our curated supplier re:gn
re:gn SHIPPING
Delivery address
Customers are responsible for making sure the delivery address provided at checkout is complete and correct.
Coralee's Emporium or Supplier are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Where a parcel is returned to Supplier because of an incorrect address, failed delivery or non-collection, an additional delivery charge may be required by re:gn before the order can be sent again.
For questions about delivery or help with an existing order, please contact Coralee's Emporium in the first instance through the 'Help Me' chat box on this screen, stating your issue and your order number.
Processing & dispatch
- re:gn aim to process and dispatch orders as quickly as possible.
- Orders are generally processed on business days, excluding weekends and public holidays.
- Most orders are dispatched within 1 to 2 business days.
Processing and delivery may take slightly longer during busy periods, bank holidays or circumstances outside re:gn’s control control.
re:gn shipping policy
Last updated: 11 July 2026
re:gn provide customers with a choice of tracked delivery options.
UK Mainland delivery
Customers in UK Mainland areas can choose from the following delivery options:
Free shipping
Free Royal Mail Tracked 48 delivery is available on qualifying orders of £40 or more.
The free delivery threshold is based on the re:gn fulfilled order value - after any discounts have been applied.
Faster delivery services may still be available for an additional charge. The available options and final delivery cost will be shown at checkout.
re:gn fulfilled orders below £40
Royal Mail Tracked 48
- Estimated delivery time: 3 to 5 business days.
- Orders below £40: £3.99
Royal Mail Tracked 24
- Estimated delivery time: 1 to 2 business days.
- Orders below £40: £4.49
- Orders of £40 or more: £1.99
DPD
- Estimated delivery time: 1 to 2 business days.
- £4.99
Available delivery options may vary depending on the order, delivery address, parcel size or product type.
Northern Ireland and British Forces delivery
Customers in Northern Ireland and British Forces postal regions can choose from the following delivery options:
Royal Mail Tracked 48
- Estimated delivery time: 3 to 5 business days.
- Orders below £40: £3.99
- Orders of £40 or more: Free
Royal Mail Tracked 24
- Estimated delivery time: 1 to 2 business days.
- Delivery charge: £4.99
Delivery estimates
Delivery times are estimates and begin once an order has been dispatched.
Although re:gn aim to deliver orders within the stated timeframe, delivery dates cannot be guaranteed. Delays may occasionally occur due to courier disruption, adverse weather, bank holidays, strikes, unusually high order volumes or other circumstances outside re:gn’s control
Couriers
The courier available for your order may depend on your delivery address, the products ordered, parcel size and the delivery service selected at checkout.
Note from Coralee's Emporium
Products in your basket fulfilled by other suppliers or in-house do not count towards re:gn's £40 threshold.
Please check your shipping costs carefully when adding products from a mix of suppliers, where products are sent directly and independently, to make sure you are happy with the outcome.
re:gn REFUNDS & RETURNS
Change-of-mind returns
We want you to be happy with your order. In addition to your statutory rights, re:gn allow eligible items to be returned within 30 days of the day you receive them.
How to request a return
- For questions about returns, contact Coralee's Emporium in the first instance through the 'Help Me' chat box on this screen, within the 30-day return period.
- Please include your order number, the item or items you wish to return, and the reason for the return.
- Please do not send anything back until your return request has been confirmed by Coralee's Emporium and return instructions have been provided.
Return condition
Unless the item is faulty, damaged or incorrect, returned products must be:
- Unused
- Complete
- In their original packaging
- In a clean and resaleable condition
- Returned with any tags, seals, labels, accessories, instructions and packaging supplied
You may examine an item as you would reasonably be able to in a shop. However, re:gn may reduce the refund where handling beyond what is reasonably necessary has reduced the item’s value.
For returns made under re:gn's extended 30-day change-of-mind policy, additional conditions may apply after the statutory cancellation period has ended.
Return postage
Customers are normally responsible for return postage costs when returning an unwanted item or changing their mind.
re:gn recommend using a tracked and adequately insured service. The item remains your responsibility until it has been received at the confirmed return address.
re:gn cannot accept responsibility for change-of-mind returns that are lost or damaged during return transit.
Do not send returns to an address shown on product packaging, shipping labels or invoices unless Coralee's Emporium has specifically confirmed that address for your return.
Original delivery charges
Where you exercise your statutory right to cancel an entire online order within the applicable cancellation period, re:gn will refund the cost of the least expensive standard delivery service via Coralee’s Emporium, where required by law.
Any additional amount paid for an upgraded, express or premium delivery service will not normally be refunded beyond the cost of standard delivery.
Where only part of an order is returned, or where a return is made under re:gn’s extended voluntary returns policy rather than a statutory cancellation right, the original delivery charge may not be refunded unless required by law.
Items that cannot be returned for a change of mind
Some products are excluded from change-of-mind returns. These may include:
- Bespoke, personalised or custom-made products
- Perishable products or products that may deteriorate or expire quickly
- Sealed hygiene-sensitive products where the seal/packaging has been opened or no seal present.
- Personal-care products that have been opened or used
- Products that have been mixed with other items after delivery
- Products returned incomplete
- Products damaged after delivery
- Products that are no longer in a resaleable condition because of unnecessary handling
- Digital products or services where performance has begun with the customer’s agreement, where applicable
An exclusion from change-of-mind returns does not remove your statutory rights where an item is faulty, damaged, misdescribed or incorrectly supplied.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged or incorrect, please contact Coralee's Emporium in the first instance through the 'Help Me' chat box on this screen as soon as reasonably possible.
Please provide:
- Your order number
- A description of the problem
- Clear photographs or video showing the issue, where appropriate
- Photographs of the packaging and shipping label where an item arrived damaged or incorrect
Please do not return the item until Coralee's Emporium has reviewed the issue and provided instructions.
Where an item is confirmed to be faulty, damaged on arrival, misdescribed or incorrectly supplied, re:gn will provide an appropriate remedy in accordance with your statutory rights.
Depending on the circumstances, this may include:
- A replacement
- A repair
- A full or partial refund
- A return label
- Collection of the item
- Reimbursement of reasonable return postage agreed in advance through Coralee’s Emporium.
Where the return of a confirmed faulty, damaged or incorrectly supplied product is required, re:gn will ensure that the customer is not left responsible for reasonable return costs.
Nothing in this policy limits the rights customers have when goods are faulty, not of satisfactory quality, unfit for purpose or not as described.
Damage reported after delivery
Please inspect your order as soon as reasonably possible after receiving it.
Where damage is reported, Coralee’s Emporium may ask for photographs of:
- The item
- The damage
- The internal packaging
- The external parcel
- The courier label
This information helps re:gn investigate whether the damage occurred before or during delivery and may be needed for a courier claim.
Failing to report damage immediately does not automatically remove your statutory rights, but reporting the issue promptly may help Coralee’s Emporium and re:gn investigate and resolve it more quickly.
Returns inspection
All returned products are inspected after they arrive.
A refund, replacement or other resolution will be processed once the return has been received and assessed, unless re:gn have agreed that a return is unnecessary.
Where a non-faulty returned item has been used, damaged, returned incomplete or handled beyond what is reasonably necessary, re:gn may reduce the refund to reflect the reduction in its value where legally permitted.
re:gn may refuse a return made solely under their voluntary extended returns policy where the item does not meet the conditions of that policy. This does not affect any statutory rights that may apply.
Refunds
Once an eligible return has been approved, the refund will normally be issued via Coralee’s Emporium to the original payment method.
Coralee’s Emporium aims to process approved refunds promptly and no later than the period required by applicable law.
After a refund has been issued, it may take several business days to appear in your account. This processing time is controlled by your bank, card issuer or payment provider.
Coralee’s Emporium is not able to refund a different payment method unless agreed or legally required.
Exchanges
re:gn does not guarantee that direct exchanges will be available.
Where an exchange is requested, Coralee’s Emporium may, in liaison with re:gn, ask you to return the original item for a refund and place a new order for the replacement product.
Any price difference or delivery charge applying to the new order will be shown before the order is completed.
Promotional gifts and bundle offers
Where a re:gn product order included a free gift, multi-buy discount, bundle saving or other promotion, all relevant re:gn products included in the promotion may need to be returned for a full refund.
Where only part of a re:gn promotional order is returned, they may recalculate the price of the products kept and deduct the value of any discount or free gift that the customer is no longer eligible to receive.
How to package a return
Please package returned products securely to prevent damage during transit.
Where possible, use the original protective packaging. Do not attach courier labels directly to retail packaging where doing so would damage the product packaging or affect its resale value.
You are responsible for taking reasonable care of the goods while they are in your possession and, for change-of-mind returns, while they are being returned to the confirmed return address.
Unauthorised returns
Please obtain return approval before sending anything back.
Returns sent without approval or to an incorrect address may be delayed, refused or returned to the sender.
re:gn cannot guarantee that an unauthorised return sent to a warehouse, registered office, supplier or courier address will reach the correct returns location.
Contact Coralee's Emporium in the first instance
Refunds through Coralee's Emporium
If your refund is approved by the Supplier, we will refund you using your original payment method. Please remember that banks and payment providers may take time to process the refund.
For any return or refund questions, please contact Coralee's Emporium through the 'Help Me' chat box on this screen with your order number.
Please allow 1-2 working days for a response.