Shipping & Delivery – Quick Guide
In line with our Shop-Local & PlanetCare philosophy, Coralee's Emporium delivers within the United Kingdom for our in-house products.
Some Collective suppliers may offer international delivery under their own terms – check the product page for details.
WHAT TYPE OF ORDER IS THIS?
Your delivery times and costs depend on your order type. Click below to find out what each one means for you:
SHIPS2GETHER | COLLECTIVE | ON DEMAND | PRE-ORDER | REQUEST
ROYAL MAIL – USEFUL LINKS
Royal Mail – Service Updates
Royal Mail – Postcode Finder
Royal Mail – Track Your Item
Royal Mail – Christmas Last Posting Dates
FULL SHIPPING POLICY
For full details on delivery times, costs, Collective & POD orders, returns, and more – see our Full Shipping Policy.
We want every order to arrive like a gift – with excited joy and a happy result. But if anything isn't right, we want to hear from you too.
Say hello 👋 via the Chat Inbox on our store, or email us at Emporium@coralee.co.uk
Coralee's Emporium – Relax Into The Good Life
Hollie & Louise – Coralee, Where the Good Life Starts 🌿
Need help with an order, a delivery or your subscription? Start with our Web 'Help Me' chat box on this screen.
Supplier Direct Shipping & Return Terms:-
Tapari - Supplied DIRECT to CUSTOMER
These items will be fulfilled and delivered directly by our curated supplier Tapari Ltd
TAPARI SHIPPING
Process & Dispatch:
- Tapari generally processes your order in 1-2 working days
- Standard Delivery is available: 2-4 working days FREE Shipping
Delivery Address:-
Customers are responsible for making sure the delivery address provided at checkout is complete and correct.
Coralee's Emporium or Supplier are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Where a parcel is returned to the Supplier because of an incorrect address, failed delivery or non-collection, an additional delivery charge may be required by Tapari Ltd before the order can be sent again.
For questions about delivery or help with an existing order, in the first instance contact us Coralee's Emporium through the 'Help Me' chat box on the website screen, stating your issue and your order no.
Tapari Returns Policy - Easy Returns
Contact Coralee's Emporium in the first instance.
For any return or refund questions, please contact us at Coralee's Emporium 'Help Me' chat box on this screen with your order number.
Please allow 1-2 working days for a response.
Tapari offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to Tapari's return and refund policy:
- Discounted items are final and cannot be returned or exchanged.
- Returned items should still be in original packaging unless there is a product defect.
- Returned items must have no visible signs of wear or use.
To initiate a return, please complete the following steps:
- Send your message to Coralee's Emporium requesting a return. Include your order number.
- Await return instructions from Coralee’s Emporium.
Via Coralee's Emporium 'Help Me' chat box on this screen.
Cancellations, Modifications & Refunds
If your refund is approved by the Supplier, Coralee's Emporium will refund you using your original payment method. Please remember that banks and payment providers may take time to process the refund.
Cancellations & modifications (3.1)
As a buyer you have the right to cancel any order if by the time we receive your request to cancel the order has not already been dispatched.
The same condition applies to modifications of the order. In some cases additional payment may be refunded to you or sent to us to complete your requested modification. (3.1)
Product condition & missing deliveries (3.2)
As a buyer you are entitled to refunds if the products you have ordered do not arrive in a reasonable condition (evidence of condition must be shown).
You are also entitled to a refund if the product you have ordered has not arrived. If we have reason to believe that the product has arrived to the address provided in checkout, we reserve the right to deny a refund despite request. (3.2)
Product use & guarantees (3.3)
Products purchased from Tapari are not subject to any guarantee (during use).
Leaf plates sold by Tapari are not intended for multiple use with wet foods/liquids therefore if the plates have not held up to your use we offer you no warranty in use. (3.3)
Shipping-service delays & refunds (3.4)
For orders which have not arrived and the fault lies within the shipping service, we will guarantee to provide a refund for the buyer but this could take up to 45 days, in certain situations. (3.4)